MFD Office is owned and operated by FundsPundit ("we", "us"), a mutual fund distribution business based in Chennai, India. This policy should be read together with our Terms of Service. If the two ever conflict on cancellations or refunds, this policy governs.
MFD Office supports the GST Invoice Management processes provided through KFIN and CAMS, as described on this website and inside the service.
MFD Office does not claim to support, and is not responsible for supporting, invoice processes, files, portals, systems, distributors, intermediaries, or other platforms that fall outside the supported KFIN and CAMS processes.
Before you subscribe or buy a credit pack, it is your responsibility to review the information on this website and inside the service, and to decide whether MFD Office is suitable for your requirements.
Every new account gets a free first month to evaluate the service before any payment is made. We encourage you to use this time to confirm the service works for your own files and your own requirements, and to write to support@mfdoffice.com with any question before you pay.
A request for something outside this stated scope, including support for another registrar, platform, system, distributor, intermediary, or process, is not a failure of the service, and does not by itself create a right to a refund. This does not limit your right to a refund where the service fails to do what it states it does, within its stated KFIN and CAMS scope. See Section 4, Refunds.
Every new account gets a free first month. It starts when you verify your email address, it needs no card, and there is nothing to pay for it. After that there are two things you can buy, both invoiced with GST:
The current prices and pack sizes are on our pricing page and in the Billing section of your account.
What you buy starts working once your payment is confirmed. Pay by UPI, card or netbanking. Your account opens at once. If your credits or your plan have not started and you believe your payment went through, email support@mfdoffice.com and we will sort it out.
You can cancel a subscription anytime from the Billing section of your account. When you cancel, your plan stays active until the end of the period you have already paid for, and it does not renew after that. Cancelling stops future renewals only, it does not create a right to a refund for a period you have already paid for. A credit pack is a one time purchase, so there is nothing to cancel. The credits simply stay on your account.
Paid subscriptions and credit packs are non-refundable, except where a refund is required by applicable law.
By purchasing a subscription or a credit pack, during or after your free trial, you confirm that you have had the opportunity to evaluate MFD Office and to decide whether it is suitable for your requirements.
We do not provide a refund because:
This does not limit a refund in the cases below, where the shortfall is on our side, within the service's stated KFIN and CAMS scope:
If a paid credit pack invoice is refunded under one of the cases above, for example a duplicate charge, the pack's credits are removed from the account at the same time.
Approved refunds are returned to the original payment method, normally within 5 to 7 working days of approval.
Cancelling a subscription stops future renewals. It does not create a right to a refund for a period you have already paid for.
If you have a question about a charge, please write to support@mfdoffice.com first. A support request is usually faster to resolve than a dispute with your bank, and keeps the outcome under this policy rather than your bank's own rules. If a payment dispute or chargeback is raised directly with your bank or card network instead, we may pause access to your account while it is investigated, and the outcome of that dispute is treated under this policy.
You can make one watermarked invoice from your own file on our free demo, without an account and without a card. Every new account then gets a free first month. So you can confirm the service works for your files well before any payment is made.
Email support@mfdoffice.com with your firm name, ARN and the invoice number. We aim to respond within two working days.
We may update this policy from time to time. The version published here at the time of your purchase applies to that purchase.
See also our Terms of Service and Privacy Policy.
Last updated: August 2026